Position: Outbound Call Agent

Department: Outbound

Reports to: Head of Outbound

Established in 2010 and licensed in Malta, our client is a young but quickly developing online casino, steadily gaining recognition in the online gambling world.

Although available for PC download, Our Client - Casino markets itself as “Europe’s greatest and most user-friendly” mobile casino. Unlike many other casinos that add mobile support as an afterthought to keep up with the growing demand, our Client was built from the ground up with mobile and tablet users in mind.

The casino’s fast and streamlined mobile version will work on virtually any Android device. It caters to Apple lovers as well, of course – you can download  casino for Mac or play it on your iPhone or iPad.

The work environment is very friendly, fun and enjoyable and they are now looking for a fun hard working individual to join the team. Someone who is ambitious and keen to start in the Customer Services Role and then through individual performance grow in to a role they feel would help them progress within the organisation. Personal development and growth of the employee is key to our client.

Main tasks and responsibilities:

Contacting customers via telephone.

Perform customer satisfaction surveys.

Offer promotions and incentives to re-activate dormant customers.

Reporting of activities and results.

Perform customer support when needed

Experience and background:

Excellent phone etiquette and demeanor is required. 

Good level of written and verbal skills in English is required. Additional language skills are considered valuable. 

A minimum of 6 months experience from a high volume call center with a strong emphasis on outbound sales/service calls is required. 

Experience from customer support is considered valuable. 

Highly motivated with the ability to manage your time effectively. 

Clear thinking with the ability to take initiatives and solve problems.

Flexible and willing to work both day and evening shifts.

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